Exchange:
Any product bought from Maryum & Maria ’s online store can be exchanged from the Online Store ONLY, provided it is unused and still has the label and tag in their original state (We do not offer exchanges unless we deliver the incorrect order or the product is faulty). This policy is applicable to local orders only.
i - For international orders, we do not offer exchanges unless we deliver the incorrect order or the product is faulty.
ii - For products on Sale we do not offer exchanges unless we deliver the incorrect order.
Exchange Policy is only liable within 14 working days after the goods are delivered.
Exchange Procedure:
Maryum & Maria does not offer an exchange/refund policy once the order is processed. However, you are eligible for an exchange if we have delivered a wrong item to you or the one you received is faulty or damaged. In that scenario you can contact our customer services center by emailing us at contact@maryumnmariauae.com or you can call us on +971526861959 along with your order number for our customer care representative to schedule the right one for you.
Order Cancellation:
You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Maryum & Maria has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.
Lost Shipment Policy
We diligently monitor the progress of customer shipments, by tracking them from the point of dispatch until they reach their final destination through our trusted courier service partners. However, it's important to note that while we make every effort to ensure successful delivery, we cannot provide an absolute guarantee of shipment arrival.
In the unlikely event that your order does not reach you within a span of 7 days from the date of dispatch, we urge you to promptly get in touch with our dedicated customer services department. Our team will be more than willing to assist you in resolving the situation and ensuring your satisfaction. Your swift communication enables us to address any issues effectively and promptly.
Maryum N Maria Product Disclaimer
We take utmost care to ensure that product images and descriptions are as accurate as possible. It's important to understand, however, that there could be minor variances between the product images displayed on the website and the actual product. These differences might arise from additional adornments utilized during photography, which could slightly differ from the original products.
Please keep in mind that variations in colors between pictures and the actual item may occur due to factors such as lighting during the photoshoot, the settings of your device's display, or the printing quality of catalogs and inlay cards.
Furthermore, we provide comprehensive details for all Maryum N Maria products on our website, and we make sincere efforts to ensure the accuracy of the information provided. We encourage our customers to carefully review the product description before placing an order. Your understanding of these factors contributes to a more informed shopping experience.
Customs Duty Explanation for Global Customers
Customs Duty is a vital component of international trade, involving a tariff or tax imposed on goods during their movement across national borders. The core purpose of Customs Duty is to safeguard a country's economy, its residents, employment opportunities, environment, and more. This is achieved by regulating the inflow and outflow of goods across the country's borders. Even when customers worldwide place online orders and make purchases, the goods they receive are still subject to an import process to ensure compliance with customs regulations.
The clearance process hinges on several factors, including:
- Country of Origin: Where the goods are manufactured or produced.
- Value and Transport Charges: The total worth of the goods, inclusive of any associated transportation costs.
- Quantity of Goods: The volume or quantity of the items being shipped.
- Recommended statement is “(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE”.
Couriers:
For Cash on Delivery (or COD) orders payment will be collected from shipping address.
Order Tracking
On dispatch of your order you will be sent a shipping confirmation email with your carrier information and tracking number, be sure to check Junk/Spam folder as well.
Customs and Duties
Your order may be required to pay customs and import duties upon arrival of the goods into your country. Maryum & Maria is not responsible for any taxes or duties, the customs office may charge you, and payment is necessary to release your order from customs.
Order Cancellation
- The conditions under which cancellation & replacement will be allowed For eg:
- The wrong product was sent by the merchant.
- The product is defective
- The product was damaged in shipping
- The item was not delivered on the agreed time